The support that you'll get from your shared hosting supplier is really important, regardless if you have pre-sales questions and you are not a client yet, or you have some technical trouble with an active account. Prompt and correct information regarding a question or a problem can save you lots of time and efforts, not mentioning that this is generally an indicator that you're ordering from a genuine hosting provider not from a reseller. If you purchase a hosting account from a company that does not own its servers and it cannot access them right away, it is almost certain that you'll wait for a couple of days in order to receive an answer to any query, therefore your websites may remain offline for a long time. However, a provider which offers different means of communication and has a tech support staff available all the time can assist you right away and help you minimize or entirely avoid any downtime and possible losses.

24/7 Customer Support in Shared Hosting

We acknowledge the importance of receiving assistance promptly, that's why our shared hosting services feature 24/7 support and various ways of contact. If you don't have an account yet, you can call us or use our live chat and speak with a live agent, to learn more about our services or check if our servers meet the system requirements for your sites. Thus, you'll never end up getting a service which you can't use. In case you already have your hosting account with us, you can open a support ticket in the Hepsia hosting Control Panel if the issue is entirely technical or it needs additional investigation. In contrast to the vast majority of providers out there today, we answer to all the tickets within 1 hour, so you won't need to wait for an entire day. Our support services can be used round-the-clock, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you choose, you will be able to take full advantage of our 24/7 support services even on public holidays. Your websites will be available constantly and so will we. With a number of connection options, you'll be able to choose the easiest approach to get in touch with us and inquire about our solutions in case you don't have an account yet, or get assistance if you're already our customer. You're able to call us, have a chat with a live consultant, send an email message or open a ticket from the Help section of your Hepsia website hosting Control Panel. The last two options come with a one-hour response time guarantee, though it rarely takes over 20 mins to receive assistance regardless of the complexity of the issue. Using our customer and tech support services, we are there for you whenever you need us, not several days later.

24/7 Customer Support in VPS Servers

In case you've got a Virtual Private Server through our company, you can contact us 24/7 for any server-related issue or forany difficulties and / or questions about the pre-installed software your server comes equipped with. If you have not obtained your VPS server plan yet, you are able to learn much more about our solutions by giving us a call or through our live chat service. For more technical problems, you should send an email message or open a trouble ticket through your billing Control Panel and you will get assistance within no more than an hour no matter the time of the day, even on holidays and weekends. The actual answer time generally doesn't extend past thirty minutes. In case you're looking for assistance with third-party software, you can reap the benefits of the Managed Services upgrade that you can include to each and every VPS plan and our admins can help you with any set up or troubleshooting issue you could have encountered.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to have timely support in general, let alone if you manage an entire server, so every single dedicated server that we supply features 24/7 support with one-hour response time warranty whatever the matter. The service is cost-free for all the difficulties with your server or the software that was installed by our administrators through the setup, therefore you're able to get in touch with us as many times as you wish, even during holidays. You can either open a support ticket from your billing section or you could send an email, and the actual response time for both rarely surpasses thirty minutes since we have administrators available 24x7. If you want general information about our servers or you've got any kind of billing question/issue, you may also call one of the local phone numbers we have on as many as 3 different continents or you could use our live chat service and talk to an agent online. For third-party software support, we offer a Managed Services upgrade, that you'll be able to add to your server plan through the billing Control Panel.