There are a number of ways in which you can contact the web hosting company whose services you’re using, but the one that you will always find regardless of which company you opt for is a trouble ticket system. It’s the easiest channel of communication for different reasons. In case no customer care staff representative is free at the moment and they are all occupied, a phone call may not be answered, but a ticket will invariably hit home. In addition, you can copy and paste extensive bits of information without having to worry about typing mistakes, and in case a specific issue requires more time to be sorted out or a number of responses have to be exchanged, all the information will be in one place, so each party can always see the comments written by the other one. The negative side of using tickets to get in touch with your hosting company is that they are usually separate from the web hosting platform, which goes to say that if you have to supply information or to follow guidelines, you will need to use no less than two separate systems and this number could increase if you’d like to administer a handful of domain names. Plus, many hosting companies respond to tickets after several hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst awaiting a response.

Integrated Ticketing System in Shared Hosting

In contrast with what you may find with plenty of other web hosting providers, the ticketing system that we are using with our shared hosting plans is an integral part of the Hepsia hosting Control Panel, which comes with all web hosting accounts. You will not need to memorize different log-in credentials, as you’ll be able to manage both your tickets and the web hosting account itself from a single location. So, if you have a query or encounter a complication, you can contact our technical support staff instantly. Our ticketing system offers a smart search mechanism. This suggests that even in case you’ve submitted tons of tickets through the years, you’ll be able to track down the one that you want with ease. Plus, you can read knowledge base hints on handling commonly met issues.

Integrated Ticketing System in Semi-dedicated Servers

We think that it is more convenient to manage everything in one location, which is the reason why we have incorporated a trouble ticket system into the in-house built Hepsia Control Panel, which is offered with each semi-dedicated server plan. This will enable you to manage the correspondence with our support team together with your hard disk drive space, which means that you will not have to memorize additional logon credentials for another interface. You’ll be able to open a new ticket or to track down the status of an old one with no more than several clicks whilst you’re browsing the content hosted in your semi-dedicated account. Additionally, you can look through older tickets using a smart search function or read relevant help articles, which provide solutions to commonly met issues. The built-in ticketing system is strictly monitored 24-7-365 with the maximum ticket response time being only sixty minutes, so there’ll always be someone to help you.