A live chat is a real-time method of communication between a hosting company's support crew and its clients. It is an efficient way to receive some info about the website hosting services or get some problem resolved because you're speaking with a live representative. The advantages of using a live chat service rather than calling or opening a trouble ticket are the low possibility of errors when you exchange data such as usernames or domain names, the quicker response time as the communication is live and the fact that you do not have to stay on the chat constantly - you'll be able to do another thing while the agent examines the issue in question. What's more, you will be able to join a live chat room from any kind of computer that is connected to the world wide web, avoiding the telephone charges that you will need to pay if you're calling to another country.

Live Chat Support in Shared Hosting

In addition to the telephone and ticket support, our company provides live chat support too. You'll be able to contact us every day, which includes holidays and weekends, and we can give you more info about the shared hosting plans that we supply if you are not a customer yet, or about general and billing questions when you already have an account. Although for solely tech matters you will need to open a ticket to our technical support team, because such issues need more time to be dealt with, you can still contact us on the live chat for some tech info. To give you an example, we are able to assist you to set up an email address in your email client or troubleshoot multiple problems, saving you a long time. Even if our telephone lines are already off for the day, you will be able to talk with a live person.

Live Chat Support in Semi-dedicated Servers

Thanks to the live chat support service that we offer with our Linux semi-dedicated plans, you are able to find the answers for any questions you have or get numerous issues dealt with without delay. Our chat service is online each and every day, so you are able to speak to an agent even on weekends and holidays. In the event that you are not sure which package is better for your websites or if our hi-tech cloud hosting platform covers some system requirements, you can come on our live chat before you purchase anything. If you are an active customer, you are able to get more information about account settings, billing issues and a variety of common tech troubles you may experience, for instance when you cannot install an email account in a client on your PC. Our live chat will save you time and effort regardless where you are or when you get in touch with us.