Should you ever encounter a problem with your site and be unable to rectify it, ask the respective hosting provider’s customer support team to assist you to bring the site back online. A speedy solution would be the best-case scenario, but a lot of hosting companies answer within twenty four hours and even more, especially if you are dealing with a hosting reseller. Even if your problem can be fixed quickly, your site may not work correctly or may not be reachable at all for a lengthy time period, so you may lose potential clients since it is pretty unlikely that anybody will eagerly revisit a website that’s out of order. Having said that, you should make certain not only that you can get in touch with your web hosting company, but also that they can answer and help you in a well-timed manner. If a script update does not go as planned or you erase something incidentally, for instance, the website should be fixed promptly in order to prevent elongated downtime.

One-Hour Response Guarantee in Shared Hosting

In case you’re using any of our shared hosting plans and you have an enquiry or stumble upon a certain obstacle, you can get in touch with us 24-7-365 by opening a helpdesk ticket or by writing an email and we’ll make certain that you get a reply within the hour. If the issue can be resolved, we will do it before we respond to you, whereas in case there’s something that you have to do on your end, we’ll give you all the required details – what workable solutions to try, what settings to check, and so on. Normally, you will obtain a reply within less than 30 minutes, which means that waiting for hours and hours or even for more than one day to receive support is something inconceivable. Our 60-minute response time guarantee is valid for any inquiry that you may have – billing, technical or general.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you submit a client support ticket through your hosting Control Panel or send an email relating to your semi-dedicated server, you’ll obtain a reply within 60 minutes max. You can get in touch with us whenever you need with regard to billing, general or technical issues and given that we are on duty 365 days a year, you will invariably get help in a timely fashion. Based on the specific issue or question, we’ll give you more information, rectify the problem if it’s been caused by something that is within our reach or inform you what actions to take in case you have to fine-tune a particular setting for a software application that we cannot access. You can forget about waiting for a whole day for every response. In fact, in the majority of cases we reply to emails and tickets within 20 to 25 minutes max.