You can find plenty of shared hosting suppliers available, yet most of them are resellers that have minimal resources, especially in terms of support. A way to distinguish them is the option to reach the company by phone. The type of support that you can have via this way of communication will vary based on the provider - several of them offer experienced telephone support, various others offer general and customer support only since some matters are more time-consuming and it would be much easier to be resolved through a trouble ticket, especially when the situation has to be escalated. Nonetheless, it is good to know that you can reach your web hosting provider since there're numerous small matters that can be managed effortlessly and in a timely manner through a telephone call, not mentioning that you are able to get additional info regarding the services even before you become a customer.

Phone Support in Shared Hosting

We believe that the option to talk with a live consultant is very important, for that reason we have three support lines around the globe (UK, USA and Australia) and you'll be able to contact us on the phone for 14 hours every day. If you consider obtaining one of our shared hosting plans, for instance, you will be able to give us a call and find out more about our solutions before placing your order so as to make sure that we match all system requirements for your web sites. Following your purchase, you will be able to call us about any sales and / or billing issues you may experience, or get any general or basic technical information you need. We have aimed to find the optimal balance between telephone and ticket support, so for entirely technical issues you can use the ticketing system, that will make it easier to monitor the communication along with any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Servers

We offer live telephone support 14 hours a day as a part of the support services for every single semi-dedicated server package that we provide. Considering the fact that some issues are more difficult and time-consuming, you may have to open a ticket if you experience such a problem, but for all the billing, general or small-scale technical issues you can always phone us and we'll assist you right away to save you the time you'll need to spend on opening a ticket. Even if you don't have an account yet, you can find out whether you can host your sites on our high-tech cloud platform or you will be able to receive any other general info about our semi-dedicated solutions. We have local numbers in the U.S.A., the UK and Australia plus a worldwide number, therefore you'll be able to call the one that is nearer to where you are.