Customer Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Time Guarantee

  • Each help request you submit to us will be replied to within maximum 60 min. If for any reason whatsoever your ticket or email requires additional assistance from a system administrator, we’ll without delay forward it and leave a note to notify you that your matter is being worked on. If you order our Managed Servers package, all of the server management services included there will be carried out at a time of your preference.

  • Top quality support service

  • A Premium–Quality Client Care Service

  • We will be online for you 24–7 to answer any enquiries that you may have connected with our Online Control Panel or any of the applications that we have preinstalled for your convenience on the dedicated server. In case you also require help tackling server management procedures, you can take advantage of our Managed Servers package, which includes backup hard disk space, Operating System updates every week, server monitoring and restarting services, plus software installation and problem troubleshooting services.

  • Intuitive help center

  • A User–Friendly Help Area

  • We have equipped the Online Control Panel with an extensive knowledgebase, which features exhaustive explanations of all its features and functionalities. Plus, we have created detailed video tutorials that will further explain to you how to carry out a given action or solve a regularly encountered issue. The help articles and the tutorial videos are readily accessible from each section of the Online Control Panel via the Videos and Help buttons located in the top right corner.